What To Do With A Broken or Defective Item ...

From time to time, our Customer Service department will receive an email that goes something like this -

"I purchased a beauty tool and it's no longer working. How can I get this repaired? How do I request warranty service? Can you send me a new one? Help!"

Fabove is proud to carry some of the best quality products on the market today and, luckily, defects are rare. If you happen to be one of the few customers who has a broken or defective product here are a few important guidelines to consider before contacting us -

1. Did you purchase this item from Fabove.ca? 
Please note that Fabove is not a manufacturer or a distributor, we are an independent retail store and can only offer warranty service to customers who purchase directly from us. To help simplify the warranty/exchange process, please mention your Fabove.ca order number when you contact us. You can find your order number on your invoice or email confirmation. 

2. How long have you had the item?
If you order an item and it arrives broken or has any kind of issue, please contact our Customer Service department immediately. Products that arrive to you damaged must be reported within a reasonable time frame (ideally one week or less). If your product was working fine but suddenly stops working, you can check the warranty time period on our website, in the product's description box. Most warranties are between 6 months and 2 years. 

3. What are the exact issues you are having with the item?
Please be specific when explaining what is wrong with your product. Simply telling our staff that the item is "broken" or that it is "not working properly" makes it very difficult for them to accurately assess the problem and offer useful technical support. Detailed and precise descriptions help quicken the process for everyone involved.      

If you purchased the product from Fabove and the product is still under valid warranty, send a detailed email outlining the issues and a member of our staff will get back to you quickly with information on how to proceed.

* Please note that all appliances are warranted against functional defects in design, materials and workmanship provided they are properly operated under conditions of normal use. Warranty service does not apply to normal wear and tear or damage caused by misuse, abuse and accidents (ie dropping the item). Disassembling or trying to repair an item on your own will void its warranty.

** Please note that if you did not purchase from Fabove, you must contact the store or salon where you made your original purchase. Our Customer Service representatives do not have access to manufacturer's information and will unfortunately not be able to assist you without a proof of purchase.