Setting Your Flat Iron's Temperature ...

"I just received my flat iron and have been using it every day. I set the iron at 450 degrees but this morning it would only go up to 230 degrees. No matter how many times I press the "up" button and try to raise the temperature, it remains stuck at 230 degrees and won't change. Please help!"

Our Customer Service department has received many emails and phone calls from customers over the past few months with questions similar to the one above. Many customers believe their flat iron has become defective or is broken but, usually, the iron is actually working just fine and the issue can be resolved quickly and simply.

Several of the flat irons* we sell have two temperature settings - Celsius and Fahrenheit. These irons have a temperature capacity of 230 degrees Celsius or 446 degrees Fahrenheit (shown on the temperature display as 450 degrees). The display format can be changed to show the iron's temperature in either Celsius or Fahrenheit, depending on the customer's preference. Occasionally, the format setting is changed accidentally. If your flat iron suddenly won't heat higher than 230 degrees, it probably means the setting has been switched from Fahrenheit to Celsius.

The actual temperature is the same (230°C = 450°F) and this change will not affect the iron's performance. However, if you wish to switch the temperature setting back to Fahrenheit it is quite easy to do so. Simply unplug the iron, then plug it back into an outlet. Press down on the "power" and the "+" buttons simultaneously for a few seconds. The screen will show "F" first, then "450". Your iron has now been set to Fahrenheit. To switch the setting to Celsius, follow those steps but press down on the "power" and the "-" buttons. Your screen will show "C" and then "230", indicating that the setting has been changed to Celsius.

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* The flat irons that have two temperature display settings include the following Avanti models - AVCROC, WD-AVCROC, AV-TITAN, AV-LUXE and AV-VIGOR.